A lead plan for Campbell's Kitchens & Floors, plus the store for Patriot Pro's Apparel. From Steve Vo, Rise Local.
You told me what you want: you do the estimates and train the teams, and your crews handle the installs. That only works if the phone keeps ringing with people who want a price. Right now, three things are stopping that.
1. What's costing you jobs today
Your Google "Website" button sends your customers to someone else. It points to 904handymanandhomeservices.com. A domain company registered that address in March. It's now a page that says "no affiliation with prior owner" and sends callers to an (888) number for other providers.
Check it yourself: pull up Campbell's Kitchens & Floors on Google and tap Website.
For flooring, you don't show up at all. I checked "flooring installation," "LVP flooring," "tile installer," "hardwood floor installation" and "flooring store" from three spots in town, including your own shop. You're not in the top 20 for any of them. Your Google profile is listed only as a kitchen remodeler, so Google doesn't know you do floors.
The shops at the top near you for "flooring installation" have between 1 and 6 reviews each. That spot is winnable.
Google still thinks you're a handyman. Your 10 reviews are all 5 stars, which is great. But 9 of them are 1–2 years old, and they're about lawns, gutters and fans. None of them describes a kitchen remodel or a flooring install. Google even lists five handymen under "people also search for."
None of this is hard to fix. And the market is wide open on your side of town.
2. What the Jacksonville market looks like
I pulled the numbers from Google's own keyword tool, set to Jacksonville, and checked who's advertising this week.
~4,600searches a month for 39 kitchen, flooring and remodeling terms in the Jacksonville area (Google's own forecast)
$8–$53what advertisers pay per click for "kitchen remodel jacksonville" and "flooring installation." People pay that because a quote request is worth it.
255,837owner-occupied homes in Duval. Half of all homes here were built before 1990.
Who you're up against
Woodsman Kitchens & Floors (286 reviews) is the big name, but it only shows up near its own block on Beach Blvd. It isn't in the top 20 anywhere else I checked, and it runs no Google ads.
Nobody owns "kitchens and floors" on the Arlington / Fort Caroline / Regency side. Every shop I found that does both is on Beach Blvd, San Jose or Philips Hwy.
Google's "Local Services" ads (the ones at the very top with the green check) carry about 20 kitchen remodelers and 21 flooring companies. Seven of the kitchen ones have under 20 reviews. You don't need 300 reviews to get in.
Regular Google ads are thin. When I searched kitchen terms from your side of town, I saw one regular ad. Countertop searches had no ads at all.
On Facebook, about a dozen local kitchen companies are advertising, and most lean on the same three offers: "free design consult," "20–30% off" and "$2,000 off." Only two put a starting price in their ads.
What nobody does
Nobody gives a quick ballpark price. None of the 17 competitor homepages I checked offers one.
Nobody markets to landlords and rental turnovers. That's a lot of floors: one investor report has landlords buying more than a quarter of the homes sold in Duval late last year.
Timing
Kitchen searches in Florida peak in January. Flooring searches in Jacksonville peak in April. Both bottom out in December. Building everything now means you're set up and collecting reviews when the busy season starts.
3. What it takes to hand off the installs
Here's the math with starting assumptions. Your real numbers replace them in month one.
Step
Starting assumption
What it means for you
Quote requests that turn into an estimate
about half
About 8 quote requests for every job you win
Estimates that turn into a job
about 1 in 4
To win 4 jobs a month
About 30 quote requests, which is 3–4 estimates a week for you, and installs for the crews
That's the target: 30 quote requests a month. At published industry averages (about $53 per Local Services lead and about $91 per Google search lead), that takes roughly $1,600–$2,700 a month in ad spend. So I'd start at $1,500, measure what a lead really costs you, and scale up as your crews free up.
I won't send more leads than your crews can install. A job you can't get to on time costs you a review.
4. The plan
How I'd position you:Kitchens and floors for the Arlington side of Jacksonville. A ballpark price within 24 hours. You want to spend your days estimating, so the quick ballpark becomes the selling point.
Three ways in, from smallest to biggest job:
Floors. A room, or a whole house of LVP. These are fast jobs that keep crews busy between kitchens, and they include rental turnovers for landlords.
Kitchen Refresh. New cabinet fronts or paint, plus countertops, backsplash and the floor. It looks like a new kitchen at a fraction of the cost of a remodel.
Full kitchen. The big ticket.
Weeks 1–2 · Stop the leak
This week: take your Google Website button off the (888) page and point it at a simple page with your own number, until the new site is up.
Build your new site. One page per service (kitchens, refresh, cabinets, countertops, each flooring type, rental turnovers), a 24-hour ballpark form, photos of your real work, and a call button.
Add flooring, cabinet and countertop categories to your Google profile, so you start showing up for floors.
Instant text-back on every missed call and form. The top ads here show "typically replies in a few minutes." Speed wins these jobs.
Call tracking on every channel, so you'll know which jobs came from what.
Weeks 2–6 · Get in front of buyers
Google Local Services ads for kitchens and flooring. You pay per lead, not per click, and the lead goes only to you. Google verifies your business and insurance first, which takes a few weeks, so I start it on day one.
Google search ads on kitchen, cabinet and flooring searches, aimed at the Arlington side first.
A review push from your real kitchen and floor jobs, so Google, and the next homeowner, sees a remodeler, not a handyman.
Month 2 onward · Grow it
Facebook and Instagram: before-and-after videos of your jobs, the Kitchen Refresh with a real starting price (not another "30% off"), and a landlord rental-turnover offer.
Crew hiring ads when you need installers. Someone is already running "flooring subcontractors wanted" ads here, and finding crews is the other half of handing off the work.
Follow-ups to every quote that went quiet, and to past customers.
A monthly strategy session: what came in, what closed, where to spend next.
Patriot Pro's Apparel (included)
The hat store is in the same plan:
Get it on its own domain. patriotprosapparel.com is available.
Add the shipping and return policies it's missing.
Rewrite the product pages so people (and Google) know what they're buying.
Set up the tracking you'll need before any ad money goes in.
Add reviews and email signup.
Add a "Custom crew hats" page. Contractors order hats in batches of 24 or more with their logo. One 48-hat crew order earns about what 40 single hats do. Your remodel customers and trade contacts are the buyers.
5. Investment
Rise Local Pro
$899 / month
A build like this runs $4,000–$7,000 on its own. You're not paying that. It's included, and so is the store work. Just the monthly.
New Campbell's site, plus the Patriot Pro's store fixes and the crew-hats page
Google profile management, reviews and replies
Google Local Services and search ads set up and run, plus Facebook/Instagram ads (management covers up to $1,500 a month in ad spend; 10% of spend above that)
A monthly report (quote requests, calls, reviews, where you rank) and a monthly strategy session
Ad spend is separate and goes straight to Google and Facebook, in your name, on your card. I'd start at $1,500 a month, mostly on Local Services ads. All-in, that's about $2,400 a month to start. Month to month. The site is yours outright after 12 months, and if you ever leave earlier, you keep a full copy.
What it has to do to pay for itself: your kitchens average about $17,500 and your floors $7,500–$9,000. At your 30% minimum margin with crews doing the install, that's about $5,250 per kitchen and $2,250–$2,700 per floor.
One mid-size floor job a month (about $8,000 or more) covers the whole plan, ad spend included (about $2,400).
One kitchen covers about two months.
Even at the expensive $91 per Google search lead, about 8 leads per job means a job costs roughly $730 to win. That's well under what each one earns you.
The lead costs are industry averages, not a promise. Your real cost per lead replaces them after the first month.
The first 90 days
By
What you'll see
Day 7
Website button fixed. Flooring, cabinet and countertop categories live on Google. Local Services application submitted.
Day 30
New site live. Local Services verification underway. Call tracking and instant text-back on.
Day 90
Quote requests counted against the 30-a-month target, with what each one cost.
It's month to month. If by day 90 the quote requests and the cost per lead aren't heading toward the target we set together, you walk, and you keep a full copy of the site.
6. What I need from you
Photos of finished kitchens and floors, and the names of 5 recent customers who'd leave a review.
How many crews you have now, how you pay installers, and your average job size and close rate, so I can set the lead target to what your crews can handle.
Access to your Google profile, your Shopify store, and whoever holds your domains.
Next step
Reply "go" and I start Monday. The Website button gets fixed that week, the site goes live within 30 days, and the Local Services verification starts right away, so you're ready before January.
One thing to do today either way: register patriotprosapparel.com before someone else does.